Ganz Security
FAQs: Customer Service & Sales FAQs | Technical Support FAQs

Customer Service & Sales FAQs

Q
Where can I purchase your products?
A

Our products are available through many sales and distribution channels. To find a distribution partner, contact customer service for your geographical region

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Q
How do I locate a sales rep in my region?
A

Follow this link to locate a rep in your area

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Q
How can I get pricing?
A

When browsing the product pages of our online product catalogs, you have the option to “Add to Quotation Cart”. This will add selected products to an automatically generated list. When you have completed the list, simply send it to request a quotation.

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You can also call your local customer service department directly.

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Q
How can I check the status of an order?
A

To check the status of an order, call customer service for your geographical region. Please have your customer number and order number available to expedite this process.

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Q
How do I return merchandise?
A

If you need to return merchandise (US only), please follow this link so that your request can be processed in an efficient and timely manner.

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Q
How do I access information on discontinued products and their replacements?
A

When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.

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Q
Where can I find Warranty Information on your products?
A

Please follow this link to our Warranty information page.

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Q
How do I become a distributor of your products?
A

If you are interested in becoming a distributor, please complete the Distribution Partner request form

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Q
How can I request literature?
A

Please follow this link and complete our literature request form

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Q
How can I place an order?
A

In order to place an order with us you must have an account with us. If you have an account you can email any orders to cctvorders@cbcamerica.com.

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Q
Do you charge a fee for drop shipments?
A
Q
How do I signup for online product registration?
A

With online product registration, you will be notified when there is an software upgrade, any changes or additional accessories or support materials available for your registered product.

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Ganz Security
EAST COAST (CORPORATE) 1 (919) 230-8700
WEST COAST 1 (310) 222-8600
MEXICO +52 (55) 5280 4660