Ganz Security
FAQs: Customer Service & Sales FAQs | Technical Support FAQs

Ganz CORTROL FAQs

Q
What versions of CORTROL are available?
A

CORTROL Prime is a single server, non-licensed version of CORTROL. Allowing the use of up to 16 IP cameras; 16x CBC Cameras or 8x CBC + 8x Other Brands.

 

CORTROL Premier is a single server, licensed version of CORTROL. Allowing the use of up to 96 video channels of analog, IP, or a mix of analog, and IP. Licenses are prepackaged in 24, 48, and 96 video channel offerings.

 

 

CORTROL Global is a multi-server, Central Managed Enterprise version of CORTROL. Offering unlimited video channel support of analog, IP, or a mix of analog, and IP.Licenses are prepackaged in 50, 100, 500, 1000, and 5000 video channel offerings.

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Q
What are the limitations of CORTROL Prime?
A

CORTROL Prime Limitations are

  • Maximum 16 IP video channels (16x Ganz brand, or 8x Ganz, & 8x OEM)
  • Maximum resolution supported is 1080p
  • One instance, connection allowed, regardless client, browser, or mobile app.
  • No analog/capture board support
  • No advanced Events & Actions support
  • No E-maps support
  • No Digital I/O support
  • No external services (Mobile device streaming)
  • No Multicast support
  • No VCA, LPR, or Facial Recognition support
  • No User buttons support
  • No Visual groups
  • No USB Joystick support
  • No shared Layouts support
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Q
What are the strengths of CORTROL Premier?
A

CORTROL Premier Strengths are

  • Max 96 video channels (Analog, IP, or mixed)
  • Max resolution supported 4k
  • Unlimited instances, connections allowed, regardless client, browser, or mobile app.
  • Analog/capture boards supported
  • Advanced Events & Actions supported
  • External Services (Mobile device streaming)
  • E-maps supported
  • Digital I/O's supported
  • Multicast supported
  • VCA, LPR, and Facial Recognition supported
  • User buttons supported
  • Visual groups supported
  • USB Joystick supported
  • Shared Layouts supported
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Q
What are the strengths of CORTROL Global?
A

CORTROL Global Strengths are

  • Technically unlimited video channels (Analog, IP, or mixed)
  • Max resolution supported 4k
  • Unlimited instances, connections allowed, regardless client, browser, or mobile app.
  • Analog/capture boards supported
  • Advanced Events & Actions supported
  • External Services (Mobile device streaming)
  • E-maps supported
  • Digital I/O's supported
  • Multicast supported
  • VCA, LPR, and Facial Recognition supported
  • User buttons supported
  • Visual groups supported
  • USB Joystick supported
  • Shared Layouts supported
  • Recording Server failover supported
  • Archive replication/backup with in multiple servers supported
  • Organizational hierarchy supported
  • Active directory & LDAP supported
  • Edge Recording supported
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Q
What are the prerequisites for CORTROL?
A

There are a number of requirements for the CBC AMERICAS, Corp. software host system

  • Microsoft Windows operating system (7 SP1, 8, 8.1, 10, Server 2008 R2, Server 2012 R2)
  • Both .NET Framework 3.5 SP1 and 4.5 installed
  • Defragmentation should be turned OFF for storage locations
  • Ports for remote connections should be allowed through firewall (default ports are 60554 for Ganz CORTROL Client and 8080 for streaming server)
  • Installation and recording directories should be added to antivirus exception list so that they are not scanned or interfered with in any other manner
  • For software analytics requirements, see corresponding section of the VCA manual
  • For Ganz CORTROL Client application, DirectX 10+ is required along with the latest stable graphics card Drivers
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Q
Does CORTROL support virtual environments?
A

Virtualized environments are not supported for software modules that require license activation. However, virtual machines can be used as host systems for recording servers, and clients.

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Q
What are the hardware requirements of CORTROL?
A

The table below contains minimum recommended hardware for Ganz CORTROL. Please note that specific processor models are given for reference and are not compulsory: you can use different CPU provided that it has the same amount of threads and analogous performance.

Calculations are given for two major configuration examples: all streams in D1 or Full HD resolution; understandably, there may exist intermediate and mixed cases. Please contact CBC AMERICAS, Corp. representatives in case you require help with hardware choice.

 

 

Notes:
DDR4 RAM is strongly recommended
Please refer to the CBC AMERICAS, Corp. supported camera list for camera-side motion detector support.
High Performance/High Accuracy Mode System must provide:

  • DirectX 10 support
  • Graphics card with at least 256MB memory
  • Latest graphics driver version
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Q
Should I download the 32bit or 64bit version of CORTROL Prime/Premier?
A

The requirement of CORTROL Prime/Premier 32bit versus 64bit is based on the bit version of Windows on your PC. In order to determine your version of windows, navigate to your windows control panel, and then “System”. There you can determine if your windows installation is 32bit or 64bit. Download the version of CORTROL that matches your Windows bit version.

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Q
From where do I download CORTROL Prime/Premier?
A

CORTROL Prime/Premier uses the same installation program

From your browser, go to ganzsecurity.com / Support / Resource Center / Software.

Please scroll down looking for GANZ CORTROL PRIME/PREMIER xBIT (CURRENT x.x.x.x)

Refer to “Should I download the 32bit or 64bit version of CORTROL Prime/Premier?”

Select the link and download the file to your local PC, noting the location were the file will be downloaded.

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Q
How do I install CORTROL Prime/Premier?
A

Double click on the "Ganz CORTROL Server" icon.

Upon launch, select language, select next.

Accept terms agreement, select next.

Confirm installation location, select next.

Confirm components installation, select next, select finish.

Please refer to Ganz CORTROL Server management manual, and or  CORTROL Installation video for setup

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Q
How do I install CORTROL Global?
A

Once the download is complete, navigate to the downloaded location, and double click on the "Ganz CORTROL Server" icon.

Upon launch, select language, select next.

Accept terms agreement, select next.

Confirm installation location, select next.

Confirm components installation, select next, select finish.

Please refer to Ganz CORTROL Server management manual, and or  CORTROL Installation video for setup

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Q
What cameras are supported by CORTROL?
A

Ganz CORTROL is a leading VMS in the number of hardware devices supported: 3000+ models of network cameras and network video servers from over 100+ manufacturers — the most comprehensive choice available in the market.

Please refer to the CORTROL product page, and select from the resources options the CORTROL Supported IP Cameras link.

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Q
How do I install/add cameras to CORTROL?
A

Please refer to Ganz CORTROL Server management manual, starting on page 54, and or  CORTROL Installation video for camera installation/addition.

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Q
How do I navigate CORTROL Playback?
A

Please refer to Ganz CORTROL Client manual, page 28 for “Instant playback”, and page 38/39 for “Playback (Archive) Mode”, and, or  CORTROL Playback video for camera installation/addition.

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Q
How do I setup basic recording in CORTROL?
A

Please refer to Ganz CORTROL server management manual, page 90 and or  CORTROL Recording Setup video for camera installation/addition.

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Q
Does CORTROL support watermarking on exported video?
A

Watermarking is available in Prime, Premier and Global

  • Watermarking will be available for all Editions (including Prime).
  • Watermarking will sign recorded data under CORTROL archive and all exported video data.
  • JPEGs and AVI files will be signed automatically during export operations.
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Q
How do I confirm watermarking on exported video from CORTROL?
A

Watermarking is available in Prime, Premier and Global

From the windows menu, select programs, and scroll down to the CORTROL listing.

In the CORTROL listing select Ganz CORTROL Watermark Validator.

Drag exported video and drop it onto the watermark validator.

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Q
Does CORTROL support Date & Time Stamp on exported video?
A

Date & Time Stamp is available in Prime, Premier and Global

Date & Time Stamp will be available for all Editions (including Prime).

Date & Time Stamp will be recorded data under CORTROL archive and all exported video data.

From Windows media player, select dropdown menu “Tools/Lyrics, captions, and subtitles”.
Select “On if available”

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Q
Does CORTROL support E-maps?
A

E-maps is available in Premier and Global

  • Premier: E-maps is available within each Premier Stand-alone server.
  • Global: E-maps is available centrally with in Global, but can be pushed to connected clients
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Q
Does CORTROL support email notifications?
A

Email notification support is available in CORTROL Premier and Global.

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Q
Does CORTROL support SMS notifications?
A

SMS notifications are not directly supported in CORTROL Prime, Premier, or Global
 
As an indirect way of getting an SMS notification, please try the following;
 
To send SMS by way of an email, address email to cell#@ISP. "Cell#" should be the cellular number you wish to send the SMS to, and "ISP", should be your cellular provider.

Example: 2223436565@txt.att.net, or 222343656@vtext.com.
 
Please see below for most ISP addressing.

  • AT&T – cellnumber@txt.att.net
  • Verizon – cellnumber@vtext.com
  • T-Mobile – cellnumber@tmomail.net
  • Sprint PCS - cellnumber@messaging.sprintpcs.com
  • Virgin Mobile – cellnumber@vmobl.com
  • US Cellular – cellnumber@email.uscc.net
  • Boost - cellnumber@myboostmobile.com
  • Alltel – cellnumber@message.alltel.com
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Q
What do I do if I'm having issues connecting with cameras?
A

When there is a connection issue to a camera, it is either software based, example incorrect IP address, or hardware based, example cable is disconnected.
 
Please follow proper trouble shooting guides to determine which is at fault, software, or hardware.

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