Ganz Security

Return & Repair

If you need to return merchandise, please follow this procedure so that your request will be processed in an efficient and timely manner.

The Americas

If you are located within Americas, you can reach our Technical Service Departments directly at:

North America: +1 (919) 230- 8700 (8:30 am - 5:30 pm EST)
Latin America: +52 (55) 5280 4660 (9:00 am - 6:00 pm Central {UTC 06:00})

Outside the Americas

  • If you are from another geographical region, please contact the appropriate CBC office nearest you ( CBC Offices Worldwide ).

All returns must include:

  • Return Authorization Number (RA number)
  • The purchase order number.
  • Reason for return or description of problem.

Request a Return Authorization Number (RA number):

Frequently Asked Questions:

Send Returns to the following address:

CBC AMERICAS Corp.
1023 Corporate Park Drive
Mebane, NC, 27302

It is required that you call customer support at (919) 230-8700 to obtain RA# before returning item.  All returned items must be clearly labeled on outside of box with the RA#

Warranty Information:

For a list of our product categories and their warranties, follow this link.

Please note:

  • Freight on all returns must be pre-paid. No 'collect-freight' returns will be accepted.
  • Advance replacement of a defective products requires a new purchase order. Any product older than 60 days from original invoice will NOT be advance replaced. Products will be returned to customer with an evaluation charge if no defect is found.
  • Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
  • Non-warranty repairs are subject to repair charges. Customer will be notified prior to repair only for estimated repair charge over $50.00, unless customer requests an estimate prior to repair.

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Ganz Security
EAST COAST (CORPORATE) 1 (919) 230-8700
WEST COAST 1 (310) 222-8600
MEXICO +52 (55) 5280 4660