Ganz Security

Technical Support

CBC’s dedicated Imaging and Information Technology support team provides a complete range of support services. 

Please carefully review the message below outlining the information required by CBC AMERICAS Corp's tech support in order to provide you with the best possible service.

The Americas

To request technical support, or if you would like more information about our company, products and services, please take a moment to contact us and we will respond to your inquiry as soon as possible. 

Outside the Americas

If you are from another geographical region, please contact the appropriate CBC office nearest you ( CBC Offices Worldwide ).

Frequently Asked Questions

Step 1 -    When calling Technical support, please be prepared with the following information:

  • Your company name
  • Your name
  • Product model number
  • Product Serial number
  • Was the product purchased directly from CBC/Ganz or through a third party.
  • Please clearly explain the symptoms with respect to the complaint against the product. Be ready to perform suggested troubleshooting, with regards to resolving the complaint.

Step 2 -    Technical Support will create system notes regarding the call, troubleshooting performed and the end result.

  • A case number, for reference to the system notes will be issued to the calling onsite technician.
  • The case number will be needed, in order for a CBC/Ganz support to generate an RA.
  • An RA can only be issued to a vendor who is a direct customer of CBC/Ganz.
  • The RA will be issued only to the vendor who will be handling the return.

You can reach our Technical Support departments directly at:

  • North America: +1 (919) 230- 8700 (8:30 am - 5:30 pm EST)
  • Latin America: +52 (55) 5280 4660 (9:00 am - 6:00 pm Central {UTC 06:00})

 


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Ganz Security
EAST COAST (CORPORATE) 1 (919) 230-8700
WEST COAST 1 (310) 222-8600
MEXICO +52 (55) 5280 4660