Return Policy

Please contact the company (distributor, dealer or integrator) that you purchased the product from.

If you are the original purchaser of the product from CBC AMERICAS / Ganz, you may call our Technical Service Department ( TSD ) with your company and product information including relevant model and serial numbers, to speak with a tech support representative or request a Return Authorization Number (RA number) or fill out one of the forms below:

Request RA number

If you purchased the product from a distributor, dealer, or integrator, you would need to have a representative from that company contact TSD with the product information.

Once a Return Authorization (RA#) number is obtained, you would need to double-box the product and mark the shipping box with the RA#. The product will be processed and evaluated by a technician.

If you need an estimate of the cost of repair (if applicable), please include some documentation of this along with the returned product. Warranty repairs will be made and you will receive a document outlining the problems that were found (if any) and the repairs made.

No, we do not give out advance replacements. You can put in a new PO for a new unit and return the defective unit. If the unit was purchased within 60 days and is found to have a manufacturers defect, credit can be issued. If the unit was purchased more than 60 days prior, the unit will be repaired and returned under warranty. If the unit is 'No trouble Found' it will be returned to the customer. If the unit has a non warranty defect caused by abuse or neglect,  the unit can be repaired for a fee or returned to the customer. If a unit is returned to the customer for any of the above reasons, the customer will still be responsible for the new unit they purchased.

CBC AMERICAS Corp.
1023 Corporate Park Drive
Mebane, NC, 27302

It is required that you call customer support at (919) 230-8700 to obtain RA# before returning item. All returned items must be clearly labeled on outside of box with the RA#

Yes.  Once an item has been accepted for RMA return, and the item is evaluated onsite and approved to be placed back into stock for resale, the original sales order for the item will be credited in full, minus a 10% restocking fee.

Please contact customer support at (919) 230-8700 to obtain an RA# and follow all procedures before returning an item.

Yes.  In order for an item to qualify for return for credit, the following prerequisites must be met:

1.  The item must be returned in the same new condition it was originally delivered in. 

This includes:

• The original box the item was packaged in, with no damage or writing on the box.
• All additional accessories that the item came with, still in their original packaging.
• The item must not be defective, and should work as if it were new

2.  When requesting the RMA to return the item:

•  The original purchase order/sales order must be supplied to the Ganz representative who approves the RMA.
• The RMA request may be denied if the item is no longer part of active inventory for resale.