Ganz CORTROL VMS

No, CORTROL Prime is no longer available as part of the CORTROL Premier suite as of CORTROL release 1.22.0 ***

• If CORTROL Prime 1.21.x is upgraded to CORTROL version 1.22.0, the customer will lose access to their prior installation of CORTROL Prime.
• All existing CORTROL Prime version 1.21.x users may continue using Prime indefinitely unless they choose to upgrade to CORTROL v1.22.0
• Reinstallation of CORTROL Prime will not work due to changes in the licensing portal.

AVAILABLE IN 2 EDITIONS  

GANZ^® CORTROL VMS Premier Standalone System – 24/48/96 Channels

GANZ^® CORTROL Premier VMS features an intuitive and elegant user interface paired with advanced features and unlimited remote users. It is fully-manageable and virtually limitless across any network right at your fingertips.

GANZ^® CORTROL VMS Global Enterprise System – Unlimited Channels

GANZ^® CORTROL Global VMS is a complete surveillance solution for enterprise networks of any size. It offers 64-bit processing power with a unique feature set to keep security efficiency as a number one priority.

CORTROL Premier's Strengths are:

• Max 96 video channels (Analog, IP, or mixed)
• Stream up to 4k and 8k resolution
• Unlimited instances and connections are allowed, regardless of client, browser, or mobile app.
• Analog/capture boards supported
• Advanced Events & Actions supported
• External Services (Mobile device streaming)
• E-maps supported
• Digital I/O's supported
• Multicast supported
• LPR, AI and Facial Recognition supported
• User buttons supported
• Visual groups supported
• USB Joystick supported
• Shared Layouts supported
• Intuitive configuration and deployment
• Supports  15,000+ models of IP cameras and devices from over 190+ manufacturers

CORTROL Global Strengths are:

• Highly secure encrypted camera and client communication
• Powerful event and action manager
• Real-time geolocation / map / mobile tracking
• Multiple access control integrations, including Feenics Keep, Keri^® Systems Doors.net, Gallagher Command Center, NAPCO Continental, and more
• Cloud, VM Environments supported
• Powerful FR, LPR, AI, and UICC modules
• Intuitive configuration and deployment features will have your network up and running quickly and simply.
• Advanced features: event & action manager, powerful analytics: FR, LPR, VCA, 64-bit core, integrations/API maps & mobile streaming
• Supports  15,000+ models of network cameras and network video servers from over 190+ manufacturers

There are several requirements for the CBC AMERICA software host system:

• Microsoft Windows operating system (7 SP1, 8, 8.1, 10, Server 2008 R2, Server 2012 R2)
• Both .NET Framework 3.5 SP1 and 4.5 installed
• Defragmentation should be turned OFF for storage locations
• Ports for remote connections should be allowed through the firewall (default ports are 60554 for Ganz CORTROL Client and 8080 for streaming server).
• Installation and recording directories should be added to antivirus exception list so that they are not scanned or interfered with in any other manner.
• For software analytics requirements, see the corresponding section of the VCA manual.
• For the Ganz CORTROL Client application, DirectX 10+ is required along with the latest stable graphics card Drivers.

Virtualized environments are not supported for software modules that require license activation. However, virtual machines can be used as host systems for recording servers, and clients.

The table below contains the minimum recommended hardware for Ganz CORTROL. Please note that specific processor models are given for reference and are not compulsory: you can use different CPUs provided that it has the same amount of threads and analogous performance.

Calculations are given for two major configuration examples: all streams in D1 or Full HD resolution; understandably, there may exist intermediate and mixed cases. Please get in touch with one of our representatives if you require help with hardware choice.

Notes:
DDR4 RAM is strongly recommended
Please refer to the CBC AMERICAS, Corp. supported camera list for camera-side motion detector support.
High Performance/High Accuracy Mode System must provide:

• DirectX 10 support
• Graphics card with at least 256MB memory
• Latest graphics driver version

The requirement of CORTROL Premier 32bit versus 64bit is based on the bit version of Windows on your PC. To determine your Windows version, navigate to your control panel and “System.” There you can determine if your windows installation is 32bit or 64bit. Download the version of CORTROL that matches your Windows-bit version.

CORTROL Premier uses the same installation program

From your browser, go to ganzsecurity.com / Support / Resource Center / Software.

Please scroll down looking for GANZ CORTROL PREMIER xBIT (CURRENT x.x.x.x)

For more info, refer to “Should I download the 32bit or 64bit version of CORTROL Premier?”

Select the link and download the file to your local PC, noting the location where the file will be downloaded.

Double click on the "Ganz CORTROL Server" icon.

Upon launch, select language, select next.

Accept terms agreement, select next.

Confirm installation location, select next.

Confirm components installation, select next, select finish.

Please refer to Ganz CORTROL Server management manual, and or  CORTROL Installation video for setup

Once the download is complete, navigate to the downloaded location, and double click on the "Ganz CORTROL Server" icon.

Upon launch, select language, select next.

Accept terms agreement, select next.

Confirm installation location, select next.

Confirm components installation, select next, select finish.

Please refer to Ganz CORTROL Server management manual, and or  CORTROL Installation video for setup

Ganz CORTROL is a leading VMS in the number of hardware devices supported: 3000+ models of network cameras and network video servers from over 100+ manufacturers — the most comprehensive choice available in the market.

Please refer to the CORTROL product page, and select from the resources options the CORTROL Supported IP Cameras link.

Please refer to Ganz CORTROL Server management manual, starting on page 54, and or  CORTROL Installation video for camera installation/addition.

Please refer to Ganz CORTROL Client manual, page 28 for “Instant playback”, and page 38/39 for “Playback (Archive) Mode”, and, or  CORTROL Playback video for camera installation/addition.

Please refer to Ganz CORTROL server management manual, page 90 and or  CORTROL Recording Setup video for camera installation/addition.

Watermarking is available in CORTROL Premier and Global

• Watermarking will be available for both editions.
• Watermarking will sign recorded data under the CORTROL archive and all exported video data.
• JPEGs and AVI files will be signed automatically during export operations.

Watermarking is available in Premier and Global

From the windows menu, select programs and scroll down to the CORTROL listing.

In the CORTROL listing, select Ganz CORTROL Watermark Validator.

Drag exported video and drop it onto the watermark validator.

Date & Time Stamp is available in CORTROL Premier and Global.

Date & Time Stamp will be available for all Editions.

Date & Time Stamp will be recorded data under the CORTROL archive and all exported video data.

From the Windows media player, select the dropdown menu “Tools/Lyrics, captions, and subtitles.”
Select “On if available”

E-maps is available in Premier and Global

• Premier: E-maps is available within each Premier Stand-alone server.
• Global: E-maps is available centrally with in Global, but can be pushed to connected clients

Email notification support is available in CORTROL Premier and Global.

SMS notifications are not directly supported in CORTROL Premier or Global
 
As an indirect way of getting an SMS notification, please try the following;
 
To send SMS by way of an email, address email to cell#@ISP. "Cell#" should be the cellular number you wish to send the SMS to, and "ISP", should be your cellular provider.

Example: 2223436565@txt.att.net, or 222343656@vtext.com.
 
Please see below for most ISP addressing.

• AT&T – cellnumber@txt.att.net
• Verizon – cellnumber@vtext.com
• T-Mobile – cellnumber@tmomail.net
• Sprint PCS - cellnumber@messaging.sprintpcs.com
• Virgin Mobile – cellnumber@vmobl.com
• US Cellular – cellnumber@email.uscc.net
• Boost - cellnumber@myboostmobile.com
• Alltel – cellnumber@message.alltel.com

When there is a connection issue to a camera, it is either software based, example incorrect IP address, or hardware based, example cable is disconnected.

Please follow proper trouble shooting guides to determine which is at fault, software, or hardware.

1.    Start by confirming if the camera is accessible from outside of the CORTROL software.

        a.    Try to connect to the camera, by way of a browser.

• Confirm if you can connect to it.
• Confirm if you can view the video.
• Confirm if there have been any changes to the camera, like a new IP address.

        b.    Confirm the physical connections to the camera.

• Is the camera getting power?
• Are all the cables connected?
• Are all the routers, and or switches working?

2.    If everything on the camera side appears good, take a closer look at the server side.

        a.    Temporarily turn off any firewall software running on the server/pc.

        b.    Temporarily turn off any suite security suite software on the server/pc.

3.    Confirm the configuration from the CORTROL side of things.

        a.    Is the camera correctly configured under CORTROL devices?

• Details
• Membership
• Permissions
• Network
• Channels

        b.    Is the camera correctly configured under Channels?

• Details
• Motion detector
• Membership
• Permissions
• Channel configuration

4.    In a case were everything appears ok, but the camera is still not connecting.

        a.    Confirm any user ID's, and or passwords, related to camera requirement.

        b.    If everything looks ok, try completely removing the camera entries, and start over.

• It's rare, but the camera entry may not have correctly entered into the device database.

What type of motion detection do you wish to do, camera side, or server side?

1.    Camera side motion detection; The camera detects motion, and then sends the event to the server, to start recording.

        a.    Camera side motion detection reduces CPU load.

        b.    Depending on the make and model of the camera, enter the cameras setup functions.

        c.    Within the cameras setup functions, enable motion detection.

        d.    Refer to that cameras documentation, on how to setup camera side motion detection.

2.    Server side motion detection; Also called software detection, the server detects motion, and then starts recording.

        a.    Server side motion detection creates additional CPU load.

3.    Sign into the CORTROL management console.

        a.    Select "Channels", then select/high light the camera of choice.

        b.    After selecting the camera of choice, select "Edit"

        c.    From the edit menu, select the "Motion detector" option.

        d.    From the drop down menu, select either Camera Motion Detection, or Software (High Performance)

        e.    Select OK, and return to the client.

Determine if you have an Android-based phone or an iOS-based phone. Go to the corresponding app store, and download Ganz CORTROL Mobile. Download the Ganz CORTROL Mobile manual here.

1.    Launch the app, and tap on "Add Server."

2.    Enter the CORTROL server information. (Refer to your server installation)

3.    Select "Done."

4.    Tap on the CORTROL server now listed under servers.

Log into CORTROL Console Management, and select "Servers"

Highlight the server in question, and then select "Edit" from options above.

Go to "Connections" and select the HTTP Port.

Change the HTTP port to the required port.

The web server port is now changed.

From the CORTROL Client application, select the "Help" menu in the top right corner. Select the "About" option. When the "About Ganz CORTROL Client Application" window appears, look for the "Product version"

From the CORTROL Console, select the three bar icon found to the right of the search option.
Select the "About" option. When the "About Ganz CORTROL Console" window appears, look for the
"Product version"

Launch the CORTROL server buy clicking on its icon.
Look for the CORTROL server icon running in the taskbar, to the left of the clock/calendar in the lower right corner.
Right mouse click on the CORTROL server icon.
Select the "About" option.
When the "About Ganz CORTROL Server" windows appear, look for the "Product version"

There are several reasons why a recording server may be reachable.

1.    The server maybe offline - Confirm its status

2.    Incorrect user credentials - Confirm ID/PW

3.    Incorrect network address - Confirm recording server IP

4.    A network firewall, or local firewall maybe preventing communications - Confirm firewall configuration

5.    The local network maybe off line - Confirm the status of your local network

6.    If connecting remotely;

        a.    The router at the recording server location maybe offline - Confirm its status

        b.    The router at the recording server location may not have port forwarding enabled/configured -Confirm its status

Yes, but you can only connect to one server at a time.

CORTROL Snapshots can be found at C:\Users\"Your user ID"\Documents\Ganz CORTROL Client Application.

CORTROL exported video clips can be found at C:\Users\"Your user ID"\Documents\Ganz CORTROL Client Application.

Yes, please refer to "Instant Playback" found in the CORTROL client manual. In the live view, select the camera of interest, and then click on the arrow icon in the bottom right of the selected video channel.

Custom layouts templates can be created and then used in any Ganz CORTROL Client applications connected to the target server.

To access layout templates via Ganz CORTROL Console, go to the Configuration section in the bottom left panel and select the Layout templates component in the menu on the left. Use the Search field in the upper-right-hand corner to filter existing items; press Refresh button to reload the item list.

Click the + New layout template button on the upper panel to bring up the configuration dialog box.

Enter the template name, choose grid size and then modify the grid, if desired: you can select multiple cells at once with your mouse and then use the Merge and Unmerge buttons below to create custom cell combinations. Note that you can only create rectangular regions, not just any polygonal areas. When you have finished, click the OK button; the newly created layout template will appear in the item list and it will also appear in any connected Ganz CORTROL Client applications after synchronization. Use the Edit button to alter any template at any time: modifications will immediately be synchronized with Ganz CORTROL Client after you save the changes and modified templates will be available for use. However, if the modified layout was already in use, its current output will not be altered, allowing you to save the old layout in Ganz CORTROL Client. Drag and drop the new layout template to the Ganz CORTROL Client live view display to load the updated template version.

To access the PTZ controls, left click on the video channel to which the PTZ has been assigned. This will highlight the video channel, exposing the function icons in the bottom right corner of the video channel. Left click on the PTZ function icon, to activate the overlay PTZ controls.

To pan and tilt the PTZ-capable cameras, use the overlay PTZ controls, which appear as a navigation circle onscreen. Left-click on a navigation arrow for the desired direction, and hold. By default, pan/tilt mode is enabled for PTZ cameras: notice the HUD label in the bottom-right-hand corner of live view. Selecting the HUD will cause the PTZ navigation circle to appear/disappear.

In order to zoom IN and OUT: Left click on the Zoom slider, found to the right of the PTZ navigation circle. Drag the zoom control up or down, in order to zoom in, or out.

If the PTZ camera supports it, a Focus slider will appear to the left of the PTZ navigation circle. Like the Zoom slider, left click on the Focus control, and dragging up or down to adjust the focus of the PTZ camera.

For some cameras, you may notice that the further you drag the cursor from the sphere center, the faster the camera goes: in this way, PTZ speed is controlled; however, for other cameras, only the constant speed is supported either by software or device itself, and the pan/tilt speed will remain constant no matter what position your mouse cursor is in.

Select Playback tab to switch to archive playback mode. Your current layout will be used and recorded video streams will be displayed for channels with enabled recording. Use the timeline and controls below to browse through recordings. For multiple camera layout, all channels will be played synchronously.
Right below the video stream, timeline is displayed:

• Time intervals show timeline scale; click and drag left/right to move the timeline
• The white horizontal line shows recorded video
• The cyan line (a little bit wider than the white one) indicates motion
• The vertical line denotes current playback position

The video footage outline is shown twice: the upper outline displays the contents of the currently selected stream, with the corresponding channel name shown on the left; the lower outline shows a content summary for all the channels currently present in the viewport layout.

The playback mode controls are located at the bottom of the window:

• Far right and far left of the timeline:

o    timeline start and stop timestamps

o    use the <> arrows and drag left to zoom out/drag right to zoom in the timeline

o    yellow arrow indicates the location of the nearest footage if it is not present on the timeline at the time (this can happen, e.g., after zooming the timeline)

• Playback controls:

o    use the Play/Pause button to start playback

o    use the <> arrows near the Play button to go one frame back/forward

o    -/+ steps: click to go back/forward with a step of 5 seconds, 1 minute, 1 hour or 24 hours

o    |< >| arrows: go to the very beginning/very end of the recording

• Playback speed:

o    during playback, drag the blob to adjust playback speed from +/-0.5x to +/-32x

o    the Pause button duplicates main pause control

o    when paused, set playback speed to start playing video (without pressing the Play button)

• Additional controls:

o    clock button: go to a specific time

o    ribbon button: add a bookmark

o    camera button: take a snapshot

o    video button: export a piece of video

User management is accessible via the Users component of the Configuration section. By default, the system already features a built-in global Administrator account and built-in Administrators group.

Note: The built-in Administrator user account and built-in Administrators group are root users with access to absolutely all the available resources. As a result, resources choice is unavailable for the Administrators group, and it is also impossible to add Administrator user to any other group. Any users added as members to the built-in Administrators group will have the same full authority as root users.

From the Console Management, select Configuration -> Users

Add Users: Click the + New user button on the upper panel to bring up the configuration dialog box.

Select Details, and enter user login information here.

The table below details the available settings.

Note: Deleting a user also removes all the settings related to that user; restoring these may be timeconsuming.

Use the "enable/disable users" feature to temporarily block access for selected users.

No, the GUI and functions are the same in both Android, and iOS versions.

Yes, as long as you have access to a Wi-Fi network, or hot-spot.

User buttons are visual controls used in Ganz CORTROL Client for manual event triggering. Once you have created a user button, it will become available in the Event & Action Configurator and you will be able to assign actions to the User button clicked event.

To access user button management via Ganz CORTROL Console, select the Configuration section from the bottom left menu and then click User buttons in the menu on the left.

Click the + New user button on the upper panel to bring up the configuration dialog box. On the Details tab, enter a name for the resource and choose organization attachment.

Switch to the Membership tab to choose groups for this user button to become a member of: select groups by double-clicking items in both columns or by using the Add/Remove buttons below.

The Permissions tab allows you to choose which users and user groups will be privileged to have access to this resource. Select at least one permission to select the user/user group; deselect by unchecking manually or using the Clear button below.

When you are finished, click OK to save and close the dialog box. The newly created user button will appear in the item list. Use the buttons on the upper panels to perform item-specific actions: remove, edit and quickly assign user button group; filters on the bottom panel will help you switch between recently created/updated items and load user buttons/button groups only.

From CORTROL Management Console, Devices, click add “New device”.  

Enter a relevant device title, and then select "(Generic)

External Source" as the model.

The code required to stream from the mobile device, will appear after model selection.

Select “Ok” to save the device before you enter the code into the mobile app.

The code (under console) will replaced the hardware ID after the deice is registered, and is unique per device creation and is required for each mobile device connected to CORTROL.

From the mobile application, click “Stream” and enter the code generated for the device in CORTROL.

CORTROL supports both the DigiMaster and PixelMaster recorders:

• DigiMaster acts like an encoder, providing up to 16 RTSP streams to CORTROL
• PixelMaster in open mode acts like a PoE switch, providing direct access to the cameras
• PixelMaster is in CCTV mode acts as an encoder, providing up to 16 RTSP streams to CORTROL

• CORTROL treats the recorders are channels, from 1 to 16 channels, depending on the configuration.
• For example; CORTROL Premier 24 with a 16ch recorder, leaves 8 channels available

• The recorders, (If PixelMaster is in CCTV mode) provide RTSP stream only
• CORTROL side recording can be configured for expanded CORTROL functionality

Crosslink Basic is now available, beginning with the release of CORTROL 1.20.1 .  Crosslink Basic offers a browser-like environment for URL accessibility. 

Note: Digimaster and PixelMaster require ActiveX for full browser functionality

• Crosslink basic offers a mobile browser interface for the recorders.
• The example below; Single channel and Setup access only

The example below of Crosslink basic with DR-16M55-RA

• Digimaster requires ActiveX, live view lacks multi-channel layout support
• Digimaster requires ActiveX, no playback functionality is available
• The best use case is for accessing the DVR’s  settings page for configuration changes

Summary:

Crosslink basic is a great tool for directly accessing a URL interface such as websites and browser-based device interfaces.

• Examples: IP camera GUI, Weather channel, Information channel, dashboard

Crosslink Advanced   is now available, beginning with the release of CORTROL 1.20.1 .  Crosslink Advanced uses VNC technology to create a remote desktop connection.

Note: Requires VNC server to be installed on the target server for remote desktop access.

• The remote desktop offers access to Internet Explorer, and or Microsoft Edge (in Internet Explore mode)
• ActiveX is supported by Internet Explorer, and Microsoft Edge (in Internet Explore mode)
• DigiMaster, and PixelMaster offer Multi-channel monitoring, Playback, and Setup by way of Internet Explorer, and Microsoft Edge (in Internet Explore mode)
• Example image below; showing Multi-channel monitoring, Playback, and Setu

The example below of Crosslink Advanced with DR-16M55-RA

• Digimaster DVR in Microsoft Edge, displaying live view multi-channel layout
• Digimaster DVR in Microsoft Edge, displaying playback functionality
• The best use case for accessing the Digimaster browser interface for playback of recorder side video
• Note: remote desktop resolution is dependent on the VNC configuration of the target server, and available bandwidth

Summary

Crosslink Advance d is a great tool for directly accessing a target server or PC to provide remote desktop access for greater functionality.

• Examples: Windows updates, CORTROL updates, server/pc maintenance, VM environment remote desktop, third-party application access (example: Access controls, DMS Lite).

For the CORTROL Client x64 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Client executable)\Ganz_CORTROL_Client_x64_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Client x86 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Client executable)\Ganz_CORTROL_Client_x86_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Console x64 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Console executable)\Ganz_CORTROL_Console_x64_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Console x86 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Console executable)\Ganz_CORTROL_Console_x86_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Global x64 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Global executable)\Ganz_CORTROL_Global_x64_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Global x86 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Global executable)\Ganz_CORTROL_Global_x86_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Recorder x64 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Recorder executable)\Ganz_CORTROL_Recorder_x64_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Recorder x86 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Recorder executable)\Ganz_CORTROL_Recorder_x86_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Premier x64 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Premier executable)\Ganz_CORTROL_Premier_Suite_x64_(version release).exe INSTALLMODE=1 /silent

For the CORTROL Premier x86 the silent install can be performed using the following at a command prompt:

C:\(Directory containing CORTROL Premier executable)\Ganz_CORTROL_Premier_Suite_x86_(version release).exe INSTALLMODE=1 /silent

As of CORTROL version 1.21.0, server side video analytics (CVA) supports NVIDIA’s GPU micro-architectures of Pascal, Turing, Ampere, & newer.

NVIDIA GPU micro-architecture reference

Pascal: Introduced in April 2016, and used in the GeForce GTX 10 series graphics cards.

Turing: Introduced in August 2018, and used in the GeForce RTX 20 series graphics cards.

Ampere: Introduced in May 2020, and used in the GeForce RTX 30 series graphics cards.

Integration of Door Controls, Events, and People refer to CORTROL's function to pull the access control information.

The pulled information is then related to the CORTROL Desktop Client Access Control tab.

The CORTROL Desktop Client Access Control tab offers a search by the door, a search by event, and a search by person.