Ganz Security
FAQs: Customer Service & Sales FAQs | Technical Support FAQs

D2PD

Q
Can this be integrated into a current alarm system?
A

Absolutely.

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Q
Do you need the school’s IP address or Mac address to set it up?
A

No, however, IT can record the mac address on the D2PD module and add this to their reservation tables as per the instruction manual.

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Q
What happens in the instance of an alert using D2PD within the building or campus?
A
  1. D2PD can be initiated in the classroom or from school administration and then alerts the school and public safety in just 1 or 2 seconds
  2. With D2PD Access Control Module and D2PD PA Modules added, D2PD communicates to all occupants that a lock-down is in place and signals the access-controlled doors to lock
  3. D2PD two-way communications are opened between classrooms and public safety personnel to assure information and instructions are shared
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Q
What does D2PD cost?
A

We install D2PD free for law enforcement and at a low cost for schools. Contact a sales rep or fill out a Quote Request for exact pricing.

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Q
Who can deactivate the D2PD System once activated?
A

Only the police at the Command level can deactivate the system and its modules, including the prism lights (additional option), so that an All Clear is not sent accidentally.

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Q
What is D2PD Notify?
A
D2PD Notify Basic is a software subscription service with a Basic package for up to 10 administrators and a Plus package for more than 10 administrators.
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Q
How much storage does the D2PD System take up? How big is it?
A

None; D2PD and its cloud server manage all the storage. The D2PD physical unit is 8” L x 5” W x 3” H.

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Q
What is D2PD's use of network inbound and outbound ports?
A
  • D2PD requires no inbound ports be open.
  • D2PD currently uses port 8080 outbound only.
  • D2PD will have a security upgrade pushed to Ganz Security within in Q4 of 2021.
  • This upgrade will use Port 443 outbound only and retire the use of port 8080.
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Q
If the network goes down and you need to contact the Police, what should be the solution for this? What’s the failover?
A

a. There is a redundant path of communications which runs through a UL alarm panel to a UL Central Station where the Station receives that signal which will not be in ¼ of 1 second, but they will communicate to the local Law Enforcement Agency.

b. There is also a failover redundant server technology built into D2PD where if the switch segments remain functional, you can communicate to D2PD, and the 2-way chat will still be available within the building internally.

c. Another solution is to separately buy a cellular carrier and data modem and run an independent network through the office, then connect that to D2PD.

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Q
What if I don't want to put D2PD on the School network?
A

We can provision a cellular data modem and build an autonomous wireless network using 900MHz panic buttons. We typically do this for hospitals and power plants.

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Q
Does using a Virtual Server matter?
A

The reason the virtual server doesn’t play into D2PD is because the D2PD unit has a Mac address that’s reporting to our software, so even if it’s on a virtual network, that device is still connecting to the network, and it doesn’t matter where the connection is coming from.

So, as soon as you log in on the software (the computer and mobile app) within a couple of seconds of authentication, we will give you a connection.

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Q
How do the servers work?
A

In short, it is an expert communications layer with constant connectivity. All of D2PD and its optional modules listed are based on the functionality of cloud-based servers, a “server farm”, the Rules Engine, Storage Facility, and a Communications Engine.

  • All three (3) servers co-exist and are communicating with each other in the secure Amazon Cloud. These D2PD modules, along with the notify-police applications and the school-notify applications, are persistently connected to this array of servers built in the Cloud.
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Q
How to set up a complete system
A

D2PD hardware -> alarm panel -> panic button/computer (please see the D2PD manual for details)

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Q
How are the (optional) Access Control and PA modules connected?
A
  • The PA system needs 5 wires. 2 wires go from a D2PD unit relay to a PA high priority input on the PA. This 2-wire circuit is normally open.
    • That landing will be on an input in the PA that is looking for a closure to take over the building’s public address system.
    • The closure will remain until such time the audio message we’re going to deliver has been completed, whether it’s one-time, two-times, three-times, etc.
  • Then we release the PA back to building administrators.
  • The other three (3) wires—a ground, black, and white wire—are from D2PD’S PA module (optional) XLR audio interface.
    • Take the ground wire (PIN 1), black and white (PINS 2 and 3), and land them on the PA’s MASCON connector (as shown in the Manual).
  • The D2PD PA module will have custom-recorded messages from the school principal, law enforcement, or can use text-to-speech
  • The PA system service provider needs to come in and hook up the 5 wires, NOT the D2PD installer
  • For the access control module (optional) integration , when there is a shooting inside of a school building, only law enforcement can enter the building
    • We recommend the access control system being programmed with a super user group.  The access control service provider can then issue ‘super user’ credentials in the form of a fob or card. We recommend the credential be affixed to a heavy weapon for the police to have special access.
  • D2PD can also integrate third-party vendors such as CORTROL VMS in the Cloud, for instance, if there is a need to control integrated security cameras for visual verification. CORTROL can extract live video of the active event and send it to the 911 center’s monitors
    • D2PD can send one or more HTTPS commands from a cloud or premise D2PD server to CORTROL VMS platform. CORTROL will then run a process through its server.  The result will be the intelligent selection of live camera feeds near the threat location that are called up and presented on a police command workstation that can also be running D2PD chat and images of emergency operations plans.
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Q
How does a new Teacher or Administrator get set-up with D2PD?
A

All they need is to sign into the school’s system and they are automatically logged into D2PD. It is a single login. After that, we will confirm their location with the employee.

Once logged in, D2PD dynamically builds the “rules” for the client which exist in the Cloud. Our technology learns everything else. For instance, when you push a police button, we are writing a rule that says, “if Police is pushed, then communicate to everyone that X client has pushed it and X client is located at X address.”

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Q
How are MAPS made available to first responders: downloaded?
A

Using D2PD Notify (the software and mobile app), delivery is automated. If we know the cell/roadrunner service to Police vehicles is sometimes slow, we can place the MAPS file on the MDTs when installing Notify. Using text or email, the recipient(s) have a check box at set-up that determines which MAPS files they are to receive, and we automate the process.

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Q
Is D2PD Notify the same as D2PD SaaS?
A

Yes, Notify is “software as a service” (SaaS)

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Q
How do you manage the critical first moments of an Armed Intruder or Active Shooter event?
A

To solve this problem, we deliver an affordable but comprehensive package for dealing with critical life-safety events. We have developed a solution that automates split-second decisions based on school policies, emergency alert procedures, and optimal crisis communications.

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Q
What happens when I push the panic button?
A

In ¼ of one second:

  1. The local police are notified of an emergency event
  2. The live, 2-way chat between the school and police begins
  3. The police are sent your location in their dispatch center and the police vehicles
  4. The alert is delivered directly to up to subscribed administrators

In just 1-2 seconds:

  1. D2PD transmits detailed audible alert information
  2. D2PD delivers site and floor plans
  3. The audible alert coupled with the visual detail give rapid situational awareness to the emergency responders
  4. D2PD’s Internet Messaging Transport delivers secure links containing the school's Emergency Operation Plans to all authorized personnel.
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Q
What are the available optional modules?
A
  • Public Address Module
  • Access Control Module
  • Blue Light Prisms Integration Module
  • Prism Power Management System
  • Notify with 2-way chat
  • Cellular Dialer Module - available at your local distributor*
  • Pulsing Blue Prism Signal Unit
  • Cloud Integration with Ganz CORTROL VMS

Where D2PD is Cloud Controlled, the messaging between our Cloud and Ganz CORTROL Cloud will be seamless. If a D2PD panel (premise server) is deployed, we have the option of messaging a local CORTROL premise server as well.

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Q
How do the PA system, Access Control and CORTROL all tie in back to the D2PD System?
A

All communications from D2PD modules, Notify Clients, 3rd Party Systems Channels (e.g., CORTROL VMS Platform) are routed to the Cloud. The Cloud acts as a maestro and communicates desired actions and operations to all connected D2PD modules, D2PD panels, Notify Clients and 3rd party systems.

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Q
Does D2PD have an available output for activating a strobe light?
A

This is a 2-part answer.

1. Yes, if you leverage the D2PD connected alarm system to run a strobe output. The strobe is then managed and controlled by the alarm system.

2. D2PD does offer Prism Control modules (additional option) designed to operate our blue pulsing prism lights that can be seen from ¼ mile away on a clear, sunny day and can be integrated into D2PD.

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Q
How does the access control module and PA module get connected?
A

Answered in earlier FAQ’s. We will produce a riser diagram of the connections for Access and PA similar to the connection diagram in the D2PD manual.

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Q
Where does D2PD communicate with the Police?
A

At 911 Dispatch, designated Police computers and ALL Patrol Cars.

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Q
What file type is required to download MAPS?
A

File type used by first responders is in PDF format and should be based on SVG (scalable vector graphics) for readability when zoomed in or out.

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Q
How is this downloaded for law enforcement?
A

PDF Files are listed in a MAPS feature in Notify. First responders simply select the building name from the MAPS listing and the PDF file is downloaded and opened automatically. We have an option for mobile users where the correct building PDF file is automatically included with text/email payloads as well.

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Q
How is the Notify app downloaded for law enforcement?
A

The Integrator provides Police contact details in a pre-sales form collected by Ganz. This contact detail must include Police IT.

Two (2) emails are sent to the Police IT.

  1. A secure download link, and
  2. The product keys for use in Command (911) and Patrol Vehicles. Running the downloaded app followed by the correct product key completes the Police Notify application install.
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Q
Is a cell phone app available and how does it work? Who monitors the conversation? Can the teacher/Admin have direct dialog with each other?
A

The iPhone app will be available in Q1 of 2022. It will employ 2-way chat with everyone connected in the same way as the desktop application.

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Q
How does the D2PD smartphone app work?
A
  • Automatically issues a loud EAS Alert tone when D2PD or Notify are activated.
  • Displays all location details
  • Automatically opens Notify Emergency chat with all connected users
  • Android- and Apple-friendly
  • It’s the same thing as running the D2PD program on a PC for law enforcement; school-side is designed to receive alerts and open a 2-way chat.
  • The panic button is not programmed into the app due to safety and time concerns of fumbling with a smartphone during a time of emergency
  • It will also allow continuous availability to the emergency chat dialogue to remain updated
  • It is used as a receiver, not a transmitter
  • Download the D2PD app -> input your product key -> that custom product key defines how the phone is to behave; whether it’s law enforcement global knowledge of an event, geo-restricted information, Maps or All Clear buttons, or just a receiving device
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Q
How many phones can get the phone app?
A

It can scale to tens of thousands of users at an added cost.

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Q
Is Gunshot Detection available? How does it work? How is it connected? Is there a separate module?
A

Gunshot Detection (GSD) is a total integration with complimentary technology and a product.

  • GSD is available now as a separate module
  • The GSD devices are powered and can communicate one of two ways.
    • By PoE and network communications or
    • With local outlet and a UL power supply using proprietary 900MHz communications.
  • The building or campus requires a D2PD panel that the integrator installs.  This is a wall-mounted panel operating our server. 
    • This is attached to the school network that interfaces with the GSD network traffic.
  • The GSD is not based on acoustics.  It is more accurate and effective than other gunshot detection programs.  With virtually no false positives and an accuracy of detection for any caliber weapon fired.  It’s distinguishing new capability is based on the signature of a blast wave
    • Its interval and duration that is then coupled with the ultrasonic signature of the round leaving the weapon.  The entire detection process is accomplished in the GSD and does not require further analysis by a separate server.
    • Fireworks, blanks, starter pistols, etc. will not set it off
    • 99.9% accuracy
  • The edge processor takes 500 milliseconds to validate a gunshot
  • Detects at the lowest caliber–22-caliber–with a 75-foot radial reach, just under 20,000 sq. ft. open-air
    • On higher-powered weapons, it increases up to 100+ foot reach
  • 8 radial listening ports/ “windows” each with their own unique zone
  • One of the zones will pick up on the gunshot and communicate that to D2PD who then immediately communicates that to the police with the exact location—down to the hallway number it was detected in
    • We advise the police on multiple rounds if the gun is continuing to go off
    • It is best designed for high-level integration inclusive of geospatial maps, floorplans, aerial outdoor views, and CORTROL’s program logic to control the cameras nearest the gunshot detected to assist in locating and identifying the active shooter
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