Ganz Security

Return & Repair

If you need to return merchandise, please follow this procedure so that your request will be processed in an efficient and timely manner.

The Americas

If you are located within the Americas, you can reach our Technical Service Department directly at:

 +1 (919) 230- 8700 (8:30 am - 5:30 pm EST)

Outside the Americas

  • If you are from another geographical region, please contact the appropriate CBC office nearest you ( CBC Offices Worldwide ).

All returns must include:

  • Return Authorization Number (RA number)
  • The purchase order number.
  • Reason for return or description of the problem.

Request a Return Authorization Number (RA number):

Frequently Asked Questions:

Send Returns to the following address:

1023 Corporate Park Drive
Mebane, NC, 27302

It is required that you call customer support at (919) 230-8700 to obtain RA# before returning the item.  All returned items must be clearly labeled on the outside of the box with the RA#

Warranty Information:

For a list of our product categories and their warranties, follow this link.

Please note:

  • Freight on all returns must be pre-paid. No 'collect-freight' returns will be accepted.
  • Advance replacement of a defective product requires a new purchase order. Any product older than 60 days from the original invoice will NOT be advance replaced. Products will be returned to the customer with an evaluation charge if no defect is found.
  • Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
  • Non-warranty repairs are subject to repair charges. The customer will be notified before repair only for an estimated repair charge over $50.00 unless the customer requests an estimate before repair.

Ganz Security
CORPORATE HQ 1 (919) 230-8700
WEST COAST 1 (310) 222-8600