Tel: +1 (212) 655-0309
Access and download the latest product documents & files.
Access and download the latest software and firmware available.
Access and download tools and calculators.
Access and view live online demos.
Access the latest Ganz product demo and training videos.
Access information regarding product warnings, returns, and repairs.
Request more information regarding product and software pricing.
Access information regarding product warranties.
When browsing the product pages of our online product catalogs, you have the option to “Add to Quote Request”. This will add selected products to an automatically generated list. When you have completed the list, simply send it to request a quotation.
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To check the status of an order, call customer service for your geographical region.
Or you can reach out to our customer service team at: cctvorders@cbcamerica.com
Please have your customer number and order number or purchase order number available to expedite this process.
When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.
Please follow this link to our Warranty information page: https://www.ganzsecurity.com/warranty-information
If you are interested in becoming a distributor, please complete the Distribution Partner request form.
To place an order with us you must have an account with us. If you have an account, you can email any orders to cctvorders@cbcamerica.com.
Tel: +1 (212) 655-0309
No.
Register here: https://form.jotform.com/232336274900149
With online product registration, you will be notified when there is a software upgrade, any changes or additional accessories or support materials available for your registered product.
To get technical support in the US, you can complete this form or call technical support at +1 (212) 655-0309.
Outside the US, please contact your regional office.
The East Coast Technical Service Department is available Monday to Friday, from 8:30 am to 5:30 pm EST.
The West Coast Technical Service Department is available Monday to Friday, from 8:00 am to 5:00 pm PST.
Tel: +1 (212) 655-0309
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