The latest CORTROL version may be found here: Current CORTROL version

• CORTROL Prime is no longer available with the CORTROL Premier suite as of 1.22.x
• The CORTROL licensing portal is no longer authenticating CORTROL Prime.
• Upgrading Prime to CORTROL version 1.22.x will invalidate the installation.
• Existing Prime 1.21.x and older versions may continue using Prime indefinitely.

• There are three CORTROL editions available.
• GANZ® CORTROL VMS Premier Standalone System is available in two editions
• CORTROL Premier Essentials and CORTROL Premier

1. Premier Essentials is available in 9 and 16 channel offerings
2. Premier is available in 24, 48, 72, and 96 channel offerings
3. Installation packages are available in either 32-Bit or 64-bit versions

• Both Premier Essentials and Premier features

1. An intuitive and elegant user interface
2. Offer advanced features
3. Offer unlimited local and or remote Client access
4. Are fully manageable via the Management Console
5. Include a 2yr warranty at time of purchase
6. Offer warranty renewal options for continued coverage
7. Offer a unique feature set to keep security efficiency as a number one priority

• Additionally:

1. CORTROL Premier editions 24 through 96 offer channel add-ons expansion
2. CORTROL Premier Essentials 9 and 16 editions do not offer channel expansion
3. Essentials editions only offer upgradability to the Premier 24 edition.

• The editions are Global Start 50 and Global Start 100
• Offers channel expansion via additional channel add-ons
• Offer a complete multi-server enterprise surveillance solution
• Installation packages are available in either 32-Bit or 64-bit versions
• Offer an intuitive and elegant user interface
• Offer advanced features
• Offer unlimited local and or remote Client access
• Are fully manageable via the Management Console
• Include a 2yr warranty at time of purchase
• Offer warranty renewal options for continued coverage
• Offer a unique feature set to keep security efficiency as a number one priority

• The CORTROL Premier edition serves small, medium, and larger size surveillance applications
• Near unlimited video channel support via an Analog, IP, or Mixed
• Maximum 8k video stream resolution
• Unlimited Client (Desktop/Browser/Mobile) connection instances
• Analog capture boards and encoders supported
• Advanced Events & Actions based Rules supported
• External Services (LPR, FR, UICC, Cloud AI, 3rd Party AI Net Appliances)
• Highly secure encrypted camera and client communication
• E-maps, Street-maps, Real-time geolocation tracking supported
• Multiple access control integrations, including Feenics Keep, Keri® Systems Doors.NET, Gallagher Command Center, NAPCO Continental, and more
• Cloud and Virtual Environments supported
• Digital I/O's supported
• Multicast supported
• User buttons supported
• Visual groups supported
• USB Joystick supported
• Shared Layouts supported
• Mobile app with bodycam + GPS tagging functionality
• Intuitive configuration and deployment
• CIAM: Customer Identity and Access Management support
• Supports 15,000+ devices from over 190+ manufacturers

• The CORTROL Global edition servers mid to large surveillance applications (Scaling from 50 to thousands of channels)

1. CORTROL Global Includes all the core functionality of the Premier edition plus,
2. Organizations: Federated architecture isolating resources per organization
3. Archive replication: Local, Remote, Cloud storage
4. Mirroring Redundancy: Licensing server only
5. Failover Redundancy: Recorder Server only
6. Multi-Recorder Server deployment
7. Centrally managed surveillance platform
8. Video Wall and Video Wall Management

• Yes: A CORTROL Server hardware and storage calculator are available at the following link: CORTROL Hardware Estimator

• Prerequisites for a CORTROL host server and system are as follows:

1. A Microsoft Windows operating system (7 SP1 ~ 11, Server 2008 R2 ~ 2022)
2. The Microsoft .NET Framework versions 3.5 SP1 and 4.5 installed
3. Video storage locations should have the “Defragmentation” function turned OFF
4. Microsoft Windows Firewall permissions configured for the desktop Client port 60554 and for the browser Client and mobile Client port 8080
5. Anti-virus exception list entry for CORTROL storage recording directories
6. The CORTROL Client application requires DirectX 10+ along with the latest stable graphics card Drivers.
7. Nvidia GTX 10 series or greater GPU recommended for CORTROL Server side AI/Analytics
8. Gigabit or greater network backbone recommended for large channel deployments

• The CORTROL Premier and Global installation components of Server, Recorder, Client, and Management Console support Cloud and Virtualized environments.

• The table below contains the minimum recommended hardware for the Ganz CORTROL Solutions Platform.
• Please note that specific processor models given for reference are not compulsory:
• You can use different CPUs if they are equal to or greater than the number of threads and analogous performance noted.
• Calculations for two major configuration examples offered:
• All streams are in D1 or Full 1080 HD resolution
• Understandably, there may exist intermediate and mixed cases.
• Please contact support if you require help with hardware calculations.
• Recommendation Notes:

1. DDR4 for system memory strongly recommended
2. High Performance and High Accuracy Software modes require:
   - DirectX 10 or greater support
   - A GPU/Graphics card with at least 256MB memory
   - The latest GPU/graphics card driver version installed

• The requirement of CORTROL 32bit verse 64bit is based on the Bit version of Windows on your PC.

• Windows 7 ~ 8: To determine the Windows bit version, navigate to the control panel and “System” and note if the Windows installation is 32bit or 64bit.

• Windows 10 ~ 11: To determine the Windows bit version, navigate to Windows Settings, “System”, “About” and note if Windows installation is 32bit or 64bit.
• Download the CORTROL bit version that matches the installed Windows bit version.

• From the Ganz Security website resource center
• From a browser, go to GanzSecurity.com / Support / Resource Center / Software.
• Scroll down and look for the CORTROL PREMIER SUITE x BIT (CURRENT x.xx)
• Refer to “Should I download the 32bit or 64bit version CORTROL installation package?”
• Select the link and download the file to your local PC, noting the location where the file will be downloaded to.

• Once the download is complete, navigate to the downloaded location.
• Double click on the "Ganz CORTROL Server" icon.
• Upon launch, select language, select next.
• Accept terms agreement, select next.
• Confirm installation location, select next.
• Confirm components installation, select next, select finish.
• Please refer to Ganz CORTROL Server management manual, and or  CORTROL Installation video for setup

• Once the download is complete, navigate to the downloaded location.
• Double click on the "Ganz CORTROL Server" icon.
• Upon launch, select language, select next.
• Accept terms agreement, select next.
• Confirm installation location, select next.
• Confirm components installation, select next, select finish.
• Please refer to Ganz CORTROL Server management manual, and or  CORTROL Installation video for setup

• Ganz CORTROL is a leading VMS in the number of hardware devices supported
• At time of writing 15,000+ devices from over 190+ manufacturers are supported.
• From a browser, go to GanzSecurity.com / Support / Resource Center / Tools and Calculators.

• Please refer to the Ganz CORTROL Server management manuals
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Device and Channels” under the table of contents.

• Both Maps & Geo maps are supported in both Premier and Global editions.
• Please refer to the Ganz CORTROL Server management manuals
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Maps” under the table of contents.

• Please refer to the Ganz CORTROL Server management manuals
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Channel Settings” and “Recording Profiles, Schedules, and Configurations” under the table of contents.

• Email notification is supported in both Premier and Global editions.
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Manage Mail Servers” and “Add Actions” under the table of contents.

• SMS notifications are supported in both Premier and Global editions.
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Manage GSM Modems” and “Add Actions” under the table of contents.

• Use the “Cell#@ISP” as the address within an email.
• The "Cell#" should be the cellular number you wish to send the SMS to
• The "ISP" should be your cellular provider.
• Example: 2223436565@txt.att.net, or 222343656@vtext.com.
• Please see below for most ISP addresses.

1. AT&T – cellnumber@txt.att.net
2. Verizon – cellnumber@vtext.com
3. T-Mobile – cellnumber@tmomail.net
4. Sprint PCS - cellnumber@messaging.sprintpcs.com
5. Virgin Mobile – cellnumber@vmobl.com
6. US Cellular – cellnumber@email.uscc.net
7. Boost - cellnumber@myboostmobile.com
8. Alltel – cellnumber@message.alltel.com

• When there is a connection issue to a camera, it is either software based, example incorrect IP address, or hardware based, example cable is disconnected.
• Please follow proper trouble shooting guides to determine which is at fault, software, or hardware.
• Start by confirming if the camera is accessible from outside of the CORTROL software.
• Try to connect to the camera, by way of a browser.
• Confirm if you can connect to it.
• Confirm if you can view the video.
• Confirm if there have been any changes to the camera, like a new IP address.
• Confirm the physical connections to the camera.
• Is the camera getting power?
• Are all the cables connected?
• Are all the routers, and or switches working?
• If everything on the camera side appears good, take a closer look at the server side.
• Temporarily turn off any firewall software running on the server/pc.
• Temporarily turn off any suite security suite software on the server/pc.
• Confirm the configuration from the CORTROL side of things.
• Is the camera correctly configured under CORTROL devices?

1. Details
2. Membership
3. Permissions
4. Network
5. Channels

• Is the camera correctly configured under Channels?

1. Details
2. Motion detector
3. Membership
4. Permissions
5. Channel configuration

• In a case where everything appears ok, but the camera is still not connected.

1. Confirm any user ID's, and or passwords, related to camera requirement.
2. If everything looks ok, try completely removing the camera entries, and start over.
3. It's rare, but the camera entry may not have correctly entered the device database.

• What type of motion detection do you wish to do, camera side, or server side?
• Camera side motion detection: The camera detects motion, and then sends the event to the server, to start recording.
• Camera side motion detection reduces CPU load.
• Depending on the make and model of the camera, enter the camera’s setup functions.
• Within the camera’s setup functions, enable motion detection.
• Refer to that camera’s documentation on how to set up camera side motion detection.
• Server-side motion detection; Also called software detection, the server detects motion, and then starts recording.
• Server-side motion detection creates additional CPU load.
• Sign into the CORTROL management console.
• Select "Channels", then select/highlight the camera of choice.
• After selecting the camera of choice, select "Edit"
• From the edit menu, select the "Motion detector" option.
• From the drop-down menu, select either Camera Motion Detection, or Software (High Performance)
• Select OK and return it to the client.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Server Settings” under the table of contents.

• From the CORTROL Client application, select the "Help" menu in the top right corner.
• Select the "About" option. When the "About Ganz CORTROL Client Application" window appears, look for the "Product version"
• From the CORTROL Console, select the three-bar icon found to the right of the search option.
• Select the "About" option. When the "About Ganz CORTROL Console" window appears, look for the "Product version"

• There are several reasons why a recording server may be unreachable.
• The server maybe offline - Confirm its status
• Incorrect user credentials - Confirm ID/PW
• Incorrect network address - Confirm recording server IP
• A network firewall, or local firewall maybe preventing communications - Confirm firewall configuration
• The local network maybe offline - Confirm the status of your local network
• If connecting remotely:

1. The router at the recording server location maybe offline - Confirm its status
2. The router at the recording server location may not have port forwarding enabled/configured - Confirm its status

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Add Users and User Groups” under the table of contents
• Note: Deleting a user also removes all the settings related to that user; restoring these may be time-consuming. Use the "enable/disable users" feature to temporarily block access for selected users.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “User Buttons” under the table of contents

• If not, what would the reason be?
• If not, do I always connect to the Global server itself?
• Yes, you can connect directly to a recording server (Client and Console). But via console you will see health monitoring and Audit only since configuration is allowed through Central server only.
• Client application allows you live view and playback, this we count this situation as an emergency access to live and archive data in case link to central server is disconnected.

• In management console I see Internet only, the Global server (Recorder?), and our warehouse recording server.
• When I set internet only as the organization, and connect by client, I see the video from the channels.
• When I set global network as the organization, and connect by client, I do not see the video from the channels.
• Networks are assigned to each server (Central and recordings).
• If all servers are in one local network then all of them will be assigned to one network and there is no need for other networks.
• Networks cannot be assigned to organization.  
• Please provide me with remote access to the central server or a snapshot of console -> Servers so I can understand what exactly you configured.

• A demo group: Client access only – I understand why.
• An IT group: though I could access the management console, I did not have full console function access – I understand this.
• When I created a user with no association, and put them in admin group, I had full access – I understand, they are admin.
• The question though is, can I have a user with multi group association, and still have full admin access?
• Yes, you can have user in multiple groups and even with personal permissions.
• All granted permissions will be summarized and the user will get permissions through other sources (groups and personal).

• Within the first 14 days, users will be able to access live video and playback recording.
• After the first 14 days, if the connection between the Central server and the Recording server are not restored the Client app will be denied connection to the recording server.
• The Recorder server will not stop recording in a production system even if no Central server is accessible.
• For Evaluation licenses the Recording server will stop immediately after evaluation period is over.

• The Global Licensing server supports Mirroring.
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Central Server Mirroring” under the table of contents

• Yes. The CORTROL API uses HTTP requests to GET, PUT, POST and DELETE data.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference "Interface Overview", and "Interface Elements" under the table of contents.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Instant Playback”, and “Playback (Archive) Mode” under the table of contents.

• Watermarking is supported in both Premier and Global editions.
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Library Section” under the table of contents.

• A Watermark validator is supported in both Premier and Global editions.
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Library Section” under the table of contents.

• Date & Time Stamp is supported in both Premier and Global editions.
• Date& Time is associated with the CORTROL archive and all exported video data.
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Instant Playback”, “Playback (Archive) Mode”, “Library Section” under the table of contents.
• Note: If playing back in Windows media player

1. Select dropdown menu “Tools/Lyrics, captions, and subtitles”.
2. Select “On if available”

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Application Settings” and “Library Section” under the table of contents.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Application Settings” and “Library Section” under the table of contents.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Instant Playback” under the table of contents.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL GLOBAL ADMINISTRATION GUIDE (x.xx.x)
• Look for the CORTROL PREMIER ADMINISTRATION GUIDE (x.xx.x)
• Within either guide, please reference “Layout Templates” and “Shared Layouts” under the table of contents.
• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Layouts” and “Layout Sequences” under the table of contents.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “PTZ” under the table of contents.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL CLIENT APPLICATION USER GUIDE (x.xx.x)
• Please reference “Instant Playback”, “Playback (Archive) Mode”, “Sequence”, and “Smart Search” under the table of contents.

• The Windows 7 Media Player by default does not support the h.264 codec.
• To play back h.264 media, a codec update package, or third part application is required.
• It is recommended to use the CORTROL Portable Player to playback CORTROL exported video, (Page 88 of Client manual)

• The default media player in Windows 10 is "Movies & TV", which does not playback CORTROL exported video.
• Change the default media player in Windows 10 to "Media Player" to playback exported video.
• It is recommended to use the CORTROL Portable Player to playback CORTROL exported video, (Page 88 of Client manual) ***

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL MOBILE APP MANUAL
• Within the guide, please reference “Add a Server” found on page 2.

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL MOBILE APP MANUAL
• Within the guide, please reference “Add a Server” found on page 2.

• No, the GUI and functions are the same in both Android and iOS versions.

• Yes, if you have access to a Wi-Fi network, or hot spot

• From a browser, go to GanzSecurity.com / Support / Document Library / Manuals.
• Look for the CORTROL MOBILE APP MANUAL
• Within the guide, please reference “Streaming the Camera” found on page 9.

• A: The accuracy of the GPS coordinates offered by the CORTROL Mobile App is dependent upon the GPS capabilities of the device to which the mobile app is running on.
• As the CORTROL Mobile App's GPS function simply relays the GPS data created by the host device, it is recommended to refer to the device's manufacture spec for that device.