Contact customer service

Contact page

When browsing the product pages of our online product catalogs, you have the option to “Add to Quote Request”. This will add selected products to an automatically generated list. When you have completed the list, simply send it to request a quotation.

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Contact page

To check the status of an order, call customer service for your geographical region.

• East Coast: 1 (919) 230-8700 (8:30 am - 5:30 pm EST)
• West Coast:  1 (310) 222-8600 (8:00 am - 5:00 pm PST)

Or you can reach out to our customer service team at:  cctvorders@cbcamerica.com

Please have your customer number and order number or purchase order number available to expedite this process.

If you need to return merchandise, please follow this procedure so that your request will be processed in an efficient and timely manner.

• The Americas - If you are located within the Americas, you can reach our Technical Service Department directly at: +1 (919) 230- 8700 (8:30 am - 5:30 pm EST)
• Outside the Americas - If you are from another geographical region, please contact the appropriate CBC office nearest you ( CBC Offices Worldwide ).
• All returns must include:
  - Return Authorization Number (RA number)
  - The purchase order number, sales order number, or invoice number
  - Reason for return or description of the problem.

• Request a Return Authorization Number (RA number) from the form below.
• Contact our Technical Support Department or fill out one of the forms below to request a RA number if you do not have one.
• https://form.jotform.com/232335825385157
• Send Returns to the following address:
  CBC AMERICA LLC.
  1023 Corporate Park Drive
  Mebane, NC, 27302
  * It is required that you call customer support at (919) 230-8700 to obtain RA# before returning the item.  All returned items must be clearly labeled on the outside of the box with the RA#

• Warranty Information:
  For a list of our product categories and their warranties, follow this link: https://ganz.webflow.io/warranty-information
• Please note:
  - Freight on all returns must be pre-paid. Collect-freight returns will NOT be accepted.
  - Advance replacement of a defective product requires a new purchase order. Any product older than 60 days from the original invoice will NOT be advance replaced. Products will be returned to the customer with an evaluation charge if no defect is found.
  - Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
  - Non-warranty repairs are subject to repair charges. The customer will be notified before repair only for an estimated repair charge over $50.00 unless the customer requests an estimate before repair.

When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.

Please follow this link to our Warranty information page: https://ganz.webflow.io/warranty-information

If you are interested in becoming a distributor, please complete the Distribution Partner request form.

To place an order with us you must have an account with us. If you have an account, you can email any orders to cctvorders@cbcamerica.com.

No.

Register here: https://form.jotform.com/232336274900149

With online product registration, you will be notified when there is a software upgrade, any changes or additional accessories or support materials available for your registered product.

It is required that you call technical support (919) 230-8700 and select option 1 when coming through the menu.