Warranty Information (revised January 2018)
CBC AMERICA LLC. (hereafter referred to as CBC) warrants the referenced products when purchased new to be free from defects in material and workmanship. CBC, at its option, will repair or replace any equipment showing such defects for a period of time referenced below from the date of purchase by the original buyer.
| IP PRODUCTS | WARRANTY PERIOD |
| PixelPro IP Cameras | 36 months |
| GENSTAR IP Cameras | 36 months |
| Thermal Cameras - Fixed / Pan-Tilt <click for details> | 24 months / 12 months |
| IP PTZ Domes (motor) | 36 months (12 months) |
| Specialty IP Cameras | 36 months |
| Pre-assembled IP Kits | 36 months |
| PixelMaster Embedded NVRs | 36 months (60 months on HDD) |
| GENSTAR Embedded NVRs | 36 months (60 months on HDD) |
| NVR Servers | 36 months |
| Analytic Bridge Device | 36 months |
| Accessories | 36 months |
| ANALOG PRODUCTS | WARRANTY PERIOD |
| GENSTAR AHD Cameras | 36 months |
| 5000 / 8000 Series Domes & Accessories | 36 months |
| Box Cameras | 36 months |
| Specialty Analog Cameras | 36 months |
| Board Cameras | 36 months |
| Analog PTZ Domes (motor) | 36 months (12 months) |
| GENSTAR AHD DVRs | 36 months (60 months on HDD) |
| DigiMaster DVRs | 36 months (60 months on HDD) |
| Pre-assembled Analog Kits | 36 months |
| Accessories | 36 months |
| OTHER PRODUCTS | WARRANTY PERIOD |
| Security Lenses & Accessories | 36 months |
| Biometric Readers (BACS) | 24 months |
| Security Speed Gates |
24 months (Assay) / 60 months & 5,000,000 times (Driving Parts) |
| Monitors | 36 months |
| Power Supplies | 36 months |
| IR Illuminators | 60 months |
This warranty covers products that have been properly installed and used for their intended purpose and in their intended operating environment. It does not cover damage that occurs during shipping or failure resulting from alteration, accident, misuse, abuse or faulty installation. CBC makes no further warranty, express or implied, including any warranty of merchantability or fitness. In no event will CBC be responsible for an incidental or consequential damages, including damage to any product. If you have any questions about this warranty or need clarification on a specific product, please contact us.
