Warranty Information
CBC AMERICA LLC. (hereafter referred to as CBC) When purchased new, the referenced products will be free from defects in material and workmanship. At its option, CBC will repair or replace any equipment showing such defects for the period referenced below from the date of purchase by the original buyer.
| IP PRODUCTS | WARRANTY PERIOD |
| PixelPro IP Cameras | 36 months |
| GENSTAR IP Cameras | 36 months |
| ZN-AIBOX-STD Licenses (follow this link for the warranty document) | 36 months |
| IP PTZ Domes (motor) | 36 months (12 months) |
| Specialty IP Cameras | 36 months |
| Pre-assembled IP Kits | 36 months |
| PixelMaster Embedded NVRs | 36 months (60 months on HDD) |
| GENSTAR Embedded NVRs | 36 months (60 months on HDD) |
| NVR Servers | 36 months |
| Analytic Bridge Device | 36 months |
| Accessories | 36 months |
| ANALOG PRODUCTS | WARRANTY PERIOD |
| Analytic Bridge Device | 36 months |
| GENSTAR AHD Cameras | 36 months |
| 5000 / 8000 Series Domes & Accessories | 36 months |
| Box Cameras | 36 months |
| Specialty Analog Cameras | 36 months |
| Board Cameras | 36 months |
| Analog PTZ Domes (motor) | 36 months (12 months) |
| GENSTAR AHD DVRs | 36 months (60 months on HDD) |
| DigiMaster DVRs | 36 months (60 months on HDD) |
| Pre-assembled Analog Kits | 36 months |
| Accessories | 36 months |
| OTHER PRODUCTS | WARRANTY PERIOD |
| CORTROL VMS | 24 months |
| Security Lenses & Accessories | 36 months |
| Leica Geosystems BLK247 X5 and i5 |
12 months |
| Power Supplies | 36 months |
This warranty covers products that have been correctly installed and used for their intended purpose and in their intended operating environment. It does not cover damage during shipping or failure resulting from alteration, accident, misuse, abuse, or faulty installation. CBC makes no further warranty, express or implied, including any warranty of merchantability or fitness. CBC will not be responsible for incidental or consequential damages, including damage to any product. Don't hesitate to contact us if you have any questions about this warranty or need clarification on a specific product.
updated 09.19.2023
