Ganz Security

Warranty Information (revised May 2016)

CBC AMERICAS Corp. (hereafter referred to as CBC) warrants the referenced products when purchased new to be free from defects in material and workmanship. CBC, at its option, will repair or replace any equipment showing such defects for a period of time referenced below from the date of purchase by the original buyer.

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IP PRODUCTS WARRANTY PERIOD
PixelPro IP Cameras 36 months
GENSTAR IP Cameras 36 months
Thermal Cameras - Fixed / Pan-Tilt <click for details> 24 months / 12 months
IP PTZ Domes (motor) 36 months (12 months)
Specialty IP Cameras 36 months
Pre-assembled IP Kits 36 months
PixelMaster Embedded NVRs 36 months (60 months on HDD)
GENSTAR Embedded NVRs 36 months (60 months on HDD)
NVR Servers 36 months
Accessories 36 months
ANALOG PRODUCTS WARRANTY PERIOD
GENSTAR AHD Cameras 36 months
5000 / 8000 Series Domes & Accessories 36 months
Box Cameras 36 months
Specialty Analog Cameras 36 months
Board Cameras 36 months
Analog PTZ Domes (motor) 36 months (12 months)
GENSTAR AHD DVRs 36 months (60 months on HDD)
DigiMaster DVRs 36 months (60 months on HDD)
Pre-assembled Analog Kits 36 months
Accessories 36 months
OTHER PRODUCTS WARRANTY PERIOD
Security Lenses & Accessories 36 months
Biometric Readers (BACS) 24 months
Security Speed Gates

24 months (Assay) / 60 months & 5,000,000 times (Driving Parts)

Monitors 36 months
Power Supplies 36 months
IR Illuminators 60 months

 

This warranty covers products that have been properly installed and used for their intended purpose and in their intended operating environment. It does not cover damage that occurs during shipping or failure resulting from alteration, accident, misuse, abuse or faulty installation. CBC makes no further warranty, express or implied, including any warranty of merchantability or fitness. In no event will CBC be responsible for an incidental or consequential damages, including damage to any product. If you have any questions about this warranty or need clarification on a specific product, please  contact us.


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Ganz Security
EAST COAST (CORPORATE) 1 (919) 230-8700
WEST COAST 1 (310) 222-8600
MEXICO +52 (55) 5280 4660