Technical Support

The Americas

To request technical support, or if you would like more information about our company, products, and services, please take a moment to contact us. We will respond to your inquiry as soon as possible. 

Outside the Americas

If you are from another geographical region, please contact the appropriate CBC office nearest you ( CBC Offices Worldwide ).

Frequently Asked Questions

• Technical Support FAQ

Step 1 -    When calling Technical support, please be prepared with the following information:

• Your company name
• Your name
• Product model number
• Product Serial number
• Was the product purchased directly from CBC/Ganz or through a third party?
• Please clearly explain the symptoms concerning the issue with the product. Be ready to perform suggested troubleshooting or setup.

Step 2 -    Technical Support will create system notes regarding the call, troubleshooting performed, and the result.

• For reference to the system notes, a case number will be issued to the calling onsite technician.
• The case number will be needed for CBC/Ganz support to generate an RA.
• An RA can only be issued to a vendor who is a direct customer of CBC/Ganz.
• The RA will be issued only to the vendor who will be handling the return.

You can reach our Technical Support Department directly at:

+1 (919) 230- 8700 (8:30 am - 5:30 pm EST)