Access and download the latest product documents & files.
Access and download the latest software and firmware available.
Access and download tools and calculators.
Access and view live online demos.
Access the latest Ganz product demo and training videos.
Access information regarding product warnings, returns, and repairs.
Request more information regarding product and software pricing.
Access information regarding product warranties.
When browsing the product pages of our online product catalogs, you have the option to “Add to Quote Request”. This will add selected products to an automatically generated list. When you have completed the list, simply send it to request a quotation.
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To check the status of an order, call customer service for your geographical region.
Or you can reach out to our customer service team at: cctvorders@cbcamerica.com
Please have your customer number and order number or purchase order number available to expedite this process.
If you are located within the Americas, you can reach our Technical Service Department directly at:
+1 (919) 230-8700 (8:30am - 5:30pm EST)
If you are from another geographical region, please contact the appropriate CBC office nearest you (CBC Offices Worldwide).
It is required that you call technical support at (919) 230-8700 ext. 1 to obtain an RA# before returning the item. All returned items must be clearly labeled on the outside of the box with the RA#. RA's can only be issued to direct customers of CBCA.
IMPORTANT: We are updating our return and repair locations effective August 27, 2025. Please refer to the map below to identify your designated return and repair center.
Western region returns and repairs should be sent to:
NNR Global Logistics USA - LA Office
21023 S Main St, Unit B
Carson, CA 90745
CBCA / RA#: XXX
Eastern region returns and repairs should be sent to:
CBC America
3511 Shannon Rd, 3rd Floor
Durham, NC 27707
RA#: XXX
For a list of our product categories and their warranties, follow this link.
We recommend wearing gloves to avoid touching products directly when installing or repairing our lenses.
When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.
Please follow this link to our Warranty information page: https://ganz.webflow.io/warranty-information
If you are interested in becoming a distributor, please complete the Distribution Partner request form.
To place an order with us you must have an account with us. If you have an account, you can email any orders to cctvorders@cbcamerica.com.
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Register here: https://form.jotform.com/232336274900149
With online product registration, you will be notified when there is a software upgrade, any changes or additional accessories or support materials available for your registered product.
It is required that you call technical support (919) 230-8700 and select option 1 when coming through the menu.
If you're having trouble, find answers to your questions by reaching out to our chat support assistant,
Tell us what you need support with and we’ll find the best solution for you.