Contact customer service

Tel: +1 (212) 655-0309

Contact page

When browsing the product pages of our online product catalogs, you have the option to “Add to Quote Request”. This will add selected products to an automatically generated list. When you have completed the list, simply send it to request a quotation.

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Contact page

To check the status of an order, call customer service for your geographical region.

• East Coast: 1 (919) 230-8700 (8:30 am - 5:30 pm EST)
• West Coast:  1 (310) 222-8600 (8:00 am - 5:00 pm PST)

Or you can reach out to our customer service team at:  cctvorders@cbcamerica.com

Please have your customer number and order number or purchase order number available to expedite this process.

The Americas:

If you are located within the Americas, you can reach our Technical Service Department directly at: 1 (212) 655-0309 (8:30am - 5:30pm EST).‍

Outside the Americas:

If you are from another geographical region, please contact the appropriate CBC office nearest you (CBC Offices Worldwide).

All Returns Must Include:

• Return Authorization Number (RA#)
• The purchase order number.
• Reason for return or description of the problem.

Request a Return Authorization Number (RA#):

It is required that you call technical support at 1 (212) 655-0309 to obtain an RA# before returning the item. All returned items must be clearly labeled on the outside of the box with the RA#. RA's can only be issued to direct customers of CBCA.

• Contact our Technical Service Department or fill out one of the forms below to request a RA number if you do not have one.
• ‍Return Authorization Number Request Form
• Formulario de Solicitud de Devolución de Número de Autorización

IMPORTANT: We are updating our return and repair locations effective August 27, 2025. Please refer to the map below to identify your designated return and repair center.

‍Western region returns and repairs should be sent to:
NNR Global Logistics USA - LA Office
21023 S Main St, Unit B
Carson, CA 90745
CBCA / RA#: XXX

‍Eastern region returns and repairs should be sent to:
CBC America
4819 Emperor Blvd., 4th Floor
Durham, NC 27703
RA#: XXX

Warranty Information:

For a list of our product categories and their warranties, follow this link.

Product Warnings:

We recommend wearing gloves to avoid touching products directly when installing or repairing our lenses.

Please Note:

• Freight on all returns must be pre-paid. No 'collect-freight' returns will be accepted.
• Advance replacement of a defective product requires a new purchase order. Any product older than 60 days from the original invoice will NOT be advance replaced. Products will be returned to the customer with an evaluation charge if no defect is found.
• Warranty repairs and replacements will be done at 'no-charge' and returned to customer prepaid.
• Non-warranty repairs are subject to repair charges. The customer will be notified before repair only for an estimated repair charge over $50.00 unless the customer requests an estimate before repair.

When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.

Please follow this link to our Warranty information page: https://www.ganzsecurity.com/warranty-information

If you are interested in becoming a distributor, please complete the Distribution Partner request form.

To place an order with us you must have an account with us. If you have an account, you can email any orders to cctvorders@cbcamerica.com.

Tel: +1 (212) 655-0309

No.

Register here: https://form.jotform.com/232336274900149

With online product registration, you will be notified when there is a software upgrade, any changes or additional accessories or support materials available for your registered product.

To get technical support in the US, you can complete this form or call technical support at +1 (212) 655-0309.

Outside the US, please contact your regional office.